Customer Vulnerability: actions and priorities from the FCA’s latest review

Now that we have the findings of the FCA’s review into how firms treat vulnerable customers, the hard work of implementing them really begins for your firm.

In this webinar, we joined Elephants Don’t Forget and the Money Advice Trust to unpack the details of the review. We identified the pinch points and challenges your firm will have to prioritise and overcome to meet the regulator’s exacting standards of support for vulnerable customers.